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At Jhoolaylaal, we are committed to safeguarding your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our platform, which connects artisans with buyers to promote, market, sell, and ear through handmade crafts and art. By accessing our website, mobile app, or services in any form (collectively, the “Platform”), you agree to the terms of this policy.
This policy applies to all users of Jhoolay Laal’s “Platform:
• Employees & Job Candidates: Personal data collected during recruitment, employment, or offboarding.
• Artisans & Buyers: Information provided for transactions, profiles, or communications.
• Partners, Contractors & Consultants: Data shared for collaborations or service delivery.
• Website/Mobile App Users: Technical and usage data from interactions with our Platform.
We may update this policy periodically to reflect legal, operational, or technical changes. Please keep a check on the “last updated” date. for, amendments will be effective upon posting on our Platform. Your continued use after updates constitutes acceptance.
Jhoolaylaal operated by “Jhoolaylaal E-commerce” is the data controller responsible for your personal data.
Email: support@jhoolaylaal.com
This policy binds all parties connected to Jhoolaylaal, including:
1. Employees, contractors, and consultants.
2. Artisans, buyers, and consumers.
3. Third-party vendors, logistics partners, and payment processors.
4. Any individual or entity interacting with our Platform or services.
We collect information necessary to facilitate transactions, showcase artistry, sell your products, market your products, and services on our “platform” and enhance your experience:
• Necessary but not limited to Payment details (e.g., bank account for sellers, payment gateway tokens for buyers).
• Necessary but not limited to Payment details (e.g., bank account for sellers, payment gateway tokens for buyers).
• Purchase history, order details, shipping addresses, and customer service interactions.
• IP address, device ID, browser type, cookies, and browsing behavior (e.g., products viewed, search history).
• Product listings, artist bios, reviews, and forum posts (if applicable).
• Communication opt-ins and survey responses.
We process your data to:
Process orders, manage artist payouts, and handle shipping.
Personalize product recommendations and improve Platform functionality.
Send order updates, respond to inquiries, and share promotional offers (with consent).
Detect fraud, enforce policies, and protect user safety.
Fulfill tax obligations, comply with court orders, and cooperate with law enforcement.
Share updates about new artists, products, or events (opt-out available).
We may share your information with:
To fulfill orders (e.g., shipping details shared between parties).
Payment processors (e.g., Stripe, JazzCash, EasyPesa), logistics partners, and IT support.
As required by law or to protect our rights.
Non-identifiable data for analytics or advertising (e.g., “60% of users prefer pottery”).
We use cookies to:
• Remember login sessions and cart items.
• Analyze traffic patterns via tools like Google Analytics.
• Deliver targeted ads (e.g., showcasing handmade jewelry to interested users). You can manage cookie preferences through your browser settings. .
You have the right to:
Request a copy of your data or update inaccuracies
Close your account or remove non-essential information.
Unsubscribe from marketing emails via the “Unsubscribe” link.
Revoke permissions for data processing (excluding legal/contractual bases).
To exercise these rights, contact us at support@jhoolaylaal.com.
You have the right to request the deletion of your account and associated personal data. To process your request:
• Contact our support team at [support email] with the subject "Data Deletion Request."
• Include your registered email/account details for verification.
• Our team will review your request within 15 days due to internal security protocols
• We may contact you to confirm the deletion for security purposes.
• Once approved, your data will be permanently erased from our systems, except where legally required to retain certain information.
Note: Post-deletion, you cannot recover your account or associated data.
We employ SSL encryption, secure payment gateways, and access controls to protect your data. However, no system is 100% secure. Report suspicious activity immediately.
Our Platform may link to social media, payment gateways, or artist portfolios. These sites operate independently—review their privacy policies before sharing data.
Information shared in public areas (e.g., artist forums and reviews) is visible to all users. Exercise caution when disclosing personal details.
We’ll notify users of significant changes via email or Platform notifications. Regularly review this page for updates.
For questions, data requests, or complaints, reach us at:
Email: support@jhoolaylaal.com
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